Once your order is placed, you will receive an email confirmation with your order details, including the full shipping address and order number. When your order is dispatched, you’ll receive a shipping confirmation email along with a tracking number to monitor your delivery.
GCC Shipping
We currently ship to GCC countries .
Product Availability
We strive to process and dispatch orders as quickly as possible, subject to product availability. If an item is out of stock, we will notify you and ensure delivery as soon as it becomes available.
Risk During Transit
NourZino.com takes full responsibility for any damage, theft, or loss of items during transit until they reach your delivery address. Once delivered, the responsibility transfers to the customer. Please inspect your order upon arrival—if any item is damaged, do not use it and initiate a return following our Returns Policy.
Damaged or Stolen Packages
If your package arrives opened, damaged, or is reported stolen, we will issue a replacement of the same product once a valid report is received from the courier. This applies to all items, including prescription products if applicable, based on your original order confirmation.
Return Shipping Costs
Customers are responsible for return shipping costs. All returns must be sent via a trackable shipping method.
Refunds
Once we receive the returned merchandise in its original, sealed condition, we will process a refund for the original purchase price, minus any outstanding payments.
Marketing Communication Consent
By subscribing to NourZino.com text alerts, you agree to receive marketing messages via automated technology. You can opt out at any time. By subscribing, you accept our Terms & Conditions.
Customer Support
For any questions or assistance with your order, our support team is available from 10 AM to 7 PM.
